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Course Overview

Health care is one of the biggest industries here in Australia.

With a medical practice on almost every corner there are thousands of businesses across the country looking for friendly and professional Medical Receptionist!

The Medical Reception Certificate is for those individuals who have a passion for healthcare and see a long term career in working within medical facilities.

Being one of the more comprehensive and specific Medical Reception courses online, this course has been specifically designed from the ground up by industry professionals to put you in good stead to develop a strong foundation of the industry and elevate your expertise above others looking for entry level employment in this highly competitive industry.

This course will teach you about both general reception responsibilities, like phone customer service and data entry and all about medical and pharmaceutical terminology.

To have a successful career as a Medical receptionist you will need both!


Scope and Nature of Medical Terminology

  • What is Medical Terminology.
  • Origins of Words.
  • Structure of Words.
  • Medical Prefixes.
  • Medical Suffixes.
  • Constructing Medical Terms by altering prefix or suffix.

Anatomical Structure

  • Anatomical Prefixes.
  • Anatomical Suffixes.
  • Locating parts of the body.
  • Terms to indicate positioning of anatomical features in body.
  • Acronyms.
  • Symbols.

Medical Equipment and Procedures

  • Terms to describe Diagnostic and Surgical Procedures.
  • Terms to describe Medical Equipment.
  • Storage and Handling of Medicines.
  • Sterilising Equipment.
  • Terms to describe Bacteria.
  • Gram Staining.
  • Diagnostic Microbiology.
  • Research Microbiology.
  • Types of Wounds.
  • Problems Resulting from Wounds.
  • Treating Wounds.
  • Electrolytes.
  • Examples of Prefixes and Suffixes.

Pharmacological Terminology

  • Types of herbal and pharmaceutical medicines (e.g. Alkaloids, Calmatives, Cathartics, Decongestants, Expectorants, etc.).
  • Pharmacological Terms (e.g. Allergens, Carcinogens, Photosensitisers, Toxic Alkaloids, etc.).
  • Over the Counter Prescription Drugs.
  • Terminology for OTC and Prescription Drugs (e.g. Steroids, Barbiturates, anti-Psychotic Drugs etc.).
  • Prefix and suffix examples.

Musculoskeletal System Terminology

  • Naming main muscles.
  • Musculature … Types of Muscle tissue.
  • Relationship between muscles and bone.
  • Bone and Joint problems (e.g. Sprains, Broken Bones, etc.).
  • Disorders of musculoskeletal System (e.g. Fibromyalgia, Sprains, strains, Cramp, etc.).
  • Suffix Examples.

Cardiovascular, Lymphatic and Immune Systems Terminology

  • Parts of the Heart.
  • Circulation.
  • Systole and Disystole.
  • Terms related to Disorders of Cardiovascular System.
  • Lymphatic System and Immunity.
  • Leucocytes.
  • Vaccination.
  • Immunity.
  • Disorders of Immunity.
  • Suffix and Prefix Examples.

Respiratory and Reproductive Systems Terminology

  • Lungs.
  • Respiration.
  • Pulmonary Circulation.
  • Gas Exchange (Diffusion, Perfusion, Arterial Pressure).
  • Carbon Monoxide Poisoning.
  • Diagnostic Procedures for Lungs and Airways.
  • Respiratory Disorders.
  • Male Reproductive System.
  • Female Reproductive System.
  • Pregnancy.
  • Parturation.
  • Caesarian Section, VBAC and Multiple Gestation.
  • Premature Birth and Miscarriage.
  • Reproductive Disorders (e.g. Amenorrhoea, Menorhagia, PCOS, Endometriosis, etc.).
  • Suffix and Prefix Examples.

Digestive and Excretory Systems Terminology

  • Parts of the Digestive System.
  • Renal System.
  • Kidneys.
  • Ureters and Bladder.
  • Urethra.
  • Disorders of Digestive and Renal Systems (e.g. Anal Fissure, Haemorrhoids, Inflammatory Bowel System, Kidney Stones, Pancreatitis, etc.).
  • Suffix and Prefix Examples.

Integumentary System (Skin) Terminology

  • Thermoregulation.
  • Electrolytes.
  • Types of Sensory Nerves.
  • Sun Protection.
  • Intergument Structure.
  • Cell Types.
  • Disorders (e.g. Scab, Atrophic skin, Abrasion, Excoriation, Scar, Ulcer, etc.).
  • Diagnostic Procedures.
  • Suffix and Prefix Examples.

Suffix and Prefix Examples. Nervous and Sensory Systems Terminology

  • Brain.
  • Central Nervous System.
  • Peripheral Nervous System.
  • Disorders of Nervous System.
  • Disorders of Sensory System (e.g. Aphasia, Apraxia, Vertigo, etc.).
  • Diagnostic Procedures.
  • Suffix and Prefix Examples.

The Modern Office

  • The Scope and Nature of Office Work.
  • Where to Work.
  • Office Equipment.
  • Information Technology.
  • Office Processes.

Communication Systems

  • Common Office Communication Systems.
  • Electronic Communications.
  • Communication Networks.
  • Electronic Mail.

Interpersonal Communications

  • Kinds of Communication.
  • Effective Communication.
  • Becoming an Effective Communicator.
  • The Communication Process.
  • Email and Electronic Communication.
  • Communicating with Clients.
  • Giving and Receiving Instructions.

Phone Skills

  • Telephone Techniques.
  • Telephone Answering When You’re Not There.

Writing Letters and Other Documents

  • Office Stationery.
  • Good Business Writing.
  • Memoranda.
  • Business Letters.
  • Business Reports.
  • Editing and Proofreading.

Computer Applications

  • Computer Applications in the Office.
  • Types of Computer.
  • Software.
  • Computer Specifications.
  • Viruses.
  • Optical Drives.
  • Peripherals.

Health and Safety in the Office

  • Power Leads and Outlets.
  • Using VDU Equipment.
  • Lifting and Manual Handling.
  • Fatigue in the Workplace.
  • Stress Management.
  • Office Security and Legal Restraints.
  • Legal Risks.

Office Organisation and Procedures

  • Organising Data.
  • Record Keeping.
  • Organising Office Space.
  • Organising Work.


  • Online 24/7 access to your course allowing you to study when it suits your schedule
  • Access to a variety of learning formats including ebooks, self assessment tests and assignments
  • Tutoring services to ensure no question you have goes unanswered.
  • A lifetime loyalty discount of 20% off all your tools and products from our industry partner.
  • A certificate of attainment upon completion.
  • Tutor support service available to you by phone and email 6 days a week.

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