There is much to be said about being an approachable leader. If you promote an open, honest and enjoyable workspace you are more likely to get the best out of those working for you, and therefore, the best out of your business.
Get to know your team and play to their strengths. Each team of people who come together will have their differences, but if the leader takes the time to learn about their team and the way they work, they will be better equipped to select the right tools and ways of working that will best serve the business.
When different personalities and demands and deadlines are involved, things can get heated, and so supporting a value of open communication, honesty and accountability is a firm foundation upon which to build your working environment.
When people are treated fairly and feel valued in their work, they are more likely to WANT to work well, and as the leader of the pack you have the power to create this vibe.
Rapport – both within your team and with customers
Establishing rapport should sit at the very heart of every business. Whether with team members, collaborating businesses and suppliers or customers, rapport should be top priority for any small business owner.
When building rapport, here are a few things to remember:
- Being friendly and optimistic – The big number one! An optimistic, ‘we can solve it’ attitude will always be a winner when it comes to running a business. A large portion of the job includes problem solving and coming up with solutions to the eclectic array of issues that your work and customers will present you with. Being able to maintain a positive and upbeat outlook of situations and not being easily defeated when things get tricky will make you a resilient and resourceful member of any team.
- Attentiveness – Giving your full attention to people during interactions is vital. People want to feel like they are being truly listened to, and that their needs will be met when they express them.
- Authenticity and flexibility – People often see right through inauthenticity, and this will instantly lead to a lack of trust in both your abilities as a leader and possibly even in the business itself. We are always told ‘just be yourself’ – well this applies more than ever when operating a business and dealing with customer interactions.
- Empathy and shared experience – Finding similarities between you and a team member/customer helps bridge the gap in a business relationship. Often there can be a power dynamic between leaders and those who work for them. By finding common ground, it can level the playing field, making people feel like they are being spoken to as an equal. At the end of the day, we are all just looking for solutions to problems – hey, that is why businesses exist, to generate custom and help people with their requests. So why not start from that equal space and find the similarities between business owner, worker and customer, making for great trust and rapport in a working relationship.
While we will never be able to fully understand someone else’s situation or experience unless we have truly lived it, we can always show empathy. Showing a worker or customer that you empathise with their situation is one of the greatest kindnesses a business owner can express.
A business that does not care will never get very far. Caring should be at the heart of why a business does what it does, and outwardly showing this care towards its employees and customers is what will have the business soar to new heights.
Want to hone your leadership and management skills?
One of the best ways to start your small business journey off with a bang is to complete a short course in your chosen profession. Completing a course will solidify your skills, whether you are learning something new or enhancing skills you already have, starting from a refreshed state of learning will give you the best springboard to launch your career.
Our small biz/admin short courses will teach you how to organise and manage a team, as well as offering them guidance and support, planning and implementing elements of business and all aspects that come with that, as well as gaining skills in supervising and dealing with different personalities to make for the most positive and well-oiled workplace possible.
Here at My Learning Online we have an abundance of online short courses in the small business, admin and reception sectors which will equip you with the best skills and tools when it comes to communication and working as part of a team.
Our courses aim to inspire and get you ready for a career in your chosen sector, or perhaps even start you on your pursuit of further education – who knows, you might finish one of our courses and be inspired to take up further study on vet assistant courses or photography pathways!
The possibilities are endless once you have the tools and confidence to manage and communicate effectively with those you work with, and can perhaps even see a future for yourself in a leadership or managerial position.
The clue is in the name – all of our courses are online, meaning you can have the flexibility to pursue your career whilst maintaining your lifestyle.
Why not speak to one of our course consultants for some guidance on the courses we have available, and which course might be a good fit for you? All our courses come with a downloadable brochure with further information about course content, accessing your learning online and tutor support.
Enrol today in one of our small business and admin courses and get your small business dreams into gear.