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Course Overview

Commercial and domestic cleaning is a lucrative industry! With the increase in both parents working either full time or part time, and small businesses popping up more and more every day the need for quality cleaners in both homes and businesses is increasing every day! This Certificate is for those individuals who are not afraid to get their hands dirty! For those individuals who see a business opportunity in cleaning.

This course will not only cover the fundamentals of cleaning including cleaning products and utensils but also has a strong business component specifically relating to the cleaning industry.

This Certificate will give your customers the confidence that you are a qualified professional in the industry!

So whether you are looking to clean other people’s houses or start a commercial cleaning business this course is THE first step to success!


Nature and Scope of Cleaning

  • Introduction
  • Standard Types of Cleaning
  • Bond Cleans
  • Outdoor Work
  • Cleaning Roles – general cleaners, specialist cleaners,
  • Chemicals/Products
  • Natural versus Synthetic Products
  • General Procedures (over 25 product types reviewed)
  • Equipment and Tools
  • Inventory and Resourcing
  • Reporting Concerns
  • Disposal of Waste
  • Compliance with legislation
  • Sustainability and Maintaining Reputation
  • Pest Control -spiders, rodents, insects

Cleaning Stains & Specialist Cleaning Techniques

  • Introduction
  • Categories of Stains
  • Protein Stains
  • Carbohydrate Stains
  • Lipid Stains
  • Pigment Stains
  • Resin Stains
  • Cleaning Artwork – restoration
  • Cleaning Products You can Make Easily

Floor Care

  • Introduction
  • Carpet Cleaning
  • Deep Cleaning Carpet
  • Shampooing Carpet – manually, with a machine
  • Steam Cleaning Carpet
  • Removing Pigment Stains from Carpet
  • Rugs
  • Sisal, Jute, Seagrass
  • Wool
  • Cleaning Newer Timber Floors
  • Cleaning Reclaimed Timber
  • Waxing and Polishing Timber
  • Unvarnished Timber
  • Varnished Timber
  • Tiles
  • Porcelain Tiles
  • Stone Tiles
  • Concrete/Cement Floors
  • Bamboo Flooring
  • Linoleum
  • Outdoor Ground Surface Cleaning
  • Tiles
  • Paving
  • Timber
  • Concrete
  • Artificial Grass

Furniture & Furnishings

  • Furniture versus Furnishings
  • Cleaning Furniture
  • Upholstered Furniture – general clean, deep clean
  • Wood Fixings
  • Waxing Furniture
  • Polishing
  • Conducting Inspections
  • Cleaning Leather
  • Linen Cleaning
  • Assessing Quality of Linen
  • Care of Linen
  • Fibre Structure and Appearance -tensile strength, Elongation, Elasticity, Specific Gravity
  • Effect of Moisture
  • Chemical Properties of Fibres
  • Insect Resistance
  • Resistance to Microorganisms
  • Electrical Properties
  • Effect of Sunlight
  • Thermal Properties
  • Fire Resistance
  • Classification of Fibres
  • Natural Fibres -Cotton, Linen, Wool
  • Manmade Fibres – Viscose Rayon, Acetate, Nylon, Polyester, Acrylic, Plypropylene, Fibreglass
  • Blended Fibres

Washroom Cleaning

  • Importance of Hygiene
  • Routing Cleaning Maintenance
  • Wash Basins and Taps
  • Soap Dispensers
  • Mirrors
  • Paper Towel Dispensers
  • Hand Dryers
  • Vending Machines
  • Sanitary Item Dispensers
  • Sharps Disposal Containers
  • Toilet Paper Holders
  • Toilets
  • Urinals
  • Light Fixtures
  • Floor Cleaning
  • Rubbish Removal and Disposal
  • Vandalism
  • Replacing Dispensers
  • Workplace Health and Safety
  • Avoiding Falling
  • Caustic and Corrosive Cleaners

Kitchen Hygiene and Cleaning

  • Introduction
  • Storage Cupboards
  • Sink and Drainage Area
  • Removing drain blockages
  • Cleaning Sinks
  • Oven Cleaning
  • Oven Door
  • Cooktop -gas, ceramic, metal, etc
  • Refrigerator
  • Freezer
  • De-icing
  • Freezer Drains
  • Defrosting a Freezer
  • Dishwasher
  • Waste Disposal
  • Waste Disposal and Work Flow
  • Organic Waste Disposal

Commercial Cleaning

  • Introduction
  • Divisions of Commercial Cleaning
  • Janitorial Work -finding work, cleaning skills, building maintenance, administration, general
  • Commercial Cleaner Work – finding work, skills/scope of work
  • Specialist Cleaning Jobs
  • High Rise Window Cleaner
  • Professional Laundry Worker
  • Future outlook for Cleaning Industry

Cleaning Businesses

  • Introduction
  • Cleaners versus Housekeepers
  • Essential Cleaning Skills
  • Advanced Cleaning Skills
  • Administrative Skills
  • General Skills
  • Becoming a Residential Cleaner
  • Joining a Franchise
  • Setting up your Own Business
  • Getting a first Client
  • Introductory Offers/ Loss Leaders
  • Advertising -local print, digital, etc
  • Complaints


  • Online 24/7 access to your course allowing you to study when it suits your schedule
  • Access to a variety of learning formats including ebooks, self assessment tests and assignments
  • Tutoring services to ensure no question you have goes unanswered.
  • A lifetime loyalty discount of 20% off all your tools and products from our industry partner.
  • A certificate of attainment upon completion.
  • Tutor support service available to you by phone and email 6 days a week.

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